CAREERS
Guest Services Attendant

Alys Beach is seeking a Guest Services Credentialing Specialist who will be responsible for guest and homeowner access to Alys Beach amenities.  This position will implement and maintain a service philosophy that adheres to the Alys Beach brand.

Job Responsibilities

  • Greet and welcome owners and guests in accordance with the Alys Beach service standards
  • Provide physical presence at Guest Services Office, Caliza pool and Beach access points to prevent unauthorized access, always maintaining a friendly, efficient and courteous manner
  • Check credentials using Jonas computer system to ensure pool & beach patrons are authorized guests or owners
  • Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
  • Establish and maintain good communication and team work with fellow employees and other departments within Alys Beach
  • Cross-train to learn all Guest Service Functions to offer the highest level of Guest Service.
  • Adhere to all service standards for department
  • Participate in and support Resort and company efforts toward sustainability and environmental initiatives as part of the company program
  • Assist patrons with access to towels if needed
  • Assist with housekeeping in the absence of attendant if needed
  • Coordinate with Alys Beach Security for removal of unauthorized/disruptive persons from pool or beach area

Job Requirements

  • High school diploma or GED

Essential Job Functions

  • May require lifting of up to 30 pounds
  • Ability to perform basic math functions
  • Excellent verbal and written communication skills
  • Ability to work a flexible schedule including weekends and holidays
  • Ability to work outside in all weather conditions
  • Ability to stand for long periods of time
  • Ability to walk on uneven and wet surfaces, climb stairs, ladders, ramps, etc.
  • Remaining even tempered in stressful situations

Preferred Skills

  • Experience in a luxury resort environment
  • Experience in customer service positions
  • Knowledge of Alys Beach and local area
  • Knowledge of Jonas & Maestro computer systems
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