Alys Beach is seeking a Guest Services Specialist who will be responsible for guest and homeowner services which includes Concierge, Front Office, and Reservations.  They will direct, implement, and maintain a service philosophy that adheres to the Alys Beach brand.

Job Responsibilities

• Greet and welcome owners and guests in accordance with the Alys Beach service standards
• Maintain proper operation of telephone and adhere to the Alys Beach service standards
• Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
• Establish and maintain good communications and team work with fellow employees and other departments within Alys Beach
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner
• Develop relationships with owners and guests to provide personalized service
• Attend to guest comments verbally and written to ensure proper attention to follow-up
• Adhere to all service standards for Guest Services
• Participate in and support Resort and company efforts toward sustainability and environmental initiatives as part of the company program

Job Requirements

• High school diploma or GED
• 2 years experience in a customer service role
• Ability to perform basic math functions
• Excellent verbal and written communication skills
• Ability to work a flexible schedule including nights, weekends, and holidays

Essential Job Functions

• Greet and welcome owners and guests in accordance with the Alys Beach service standards
• Maintain proper operation of telephone and adhere to the Alys Beach service standards
• Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner
• Develop relationships with owners and guests to provide personalized service
• May require sitting for long periods of time in an office environment
• May require lifting of up to 30 pounds

Preferred Skills

• Experience in a luxury resort environment
• Experience in key rooms division capacities
• Knowledge of Alys Beach and local competitive markets
• Knowledge of Maestro property management system