Alys Beach is seeking a Guest Services, Amenity Access Specialist who will be responsible for guest and homeowner amenity access credentials.  This position will implement and maintain a service philosophy that adheres to the Alys Beach brand.

$1,000 sign on bonus

Job Responsibilities

• Greet and welcome owners and guests in accordance with the Alys Beach service standards
• Maintain professional telephone etiquette and correspondence via email with owners and guests
• Create, maintain, and record amenity access credentials using Jonas computer system to ensure authorized guests or owners have appropriate access to the amenity outlets within existing amenity access usage policies
• Encode amenity access cards to allow authorized owners and guests to open RFID gates to the amenity outlets
• Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
• Establish and maintain good communication and teamwork with fellow employees and other departments within Alys Beach
• Develop relationships with owners and guests to provide personalized service
• Cross-train to learn all Amenity Access Attendant Functions to offer the highest level of Guest Service.
• Adhere to all service standards for department
• Perform all duties assigned by Supervisor or Manager
• Participate in and support Resort and company efforts toward sustainability and environmental initiatives as part of the company program
• Maintain cleanliness of office and workstation

Job Requirements

• High school diploma or GED
• Ability to perform basic math functions
• Excellent verbal and written communication skills
• Ability to work a flexible schedule including nights, weekends, and holidays

Essential Job Functions

• Thorough understanding of Alys Beach amenity usage polices
• Encode amenity access cards to allow authorized owners and guests to open RFID gates to the amenity outlets
• Extensive use of Microsoft Office suite of products
• Maintain proper operation of telephones and email correspondence while adhering to the Alys Beach service standards using clear, concise and professional grammar
• Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
• Develop relationships with owners and guests to provide personalized service
• May require lifting of up to 30 pounds
• Requires sitting for long periods of time in an office environment

Preferred Skills

• Experience in a luxury resort environment
• Experience in customer service positions
• Experience in time management skills including follow-up procedures
• Knowledge of Alys Beach and local area
• Knowledge of Jonas & Maestro computer systems