Vacation Experience Concierge

Alys Beach is seeking an experienced Concierge to provide a variety of services to our guests at Alys Beach. A Concierge provides our guests with information about our property and outside services such as transportation, restaurants, and activities in the area. $1,500 sign on bonus at the Alys Beach Job Fair, on January 10 & 26 in Alys Beach (Trailer 1) from 9am to 6pm.

Job Responsibilities:

  • Conduct pre-arrival calls and in-person meetings as needed for all guests to assist them with all arrangements
  • Respond to our guests’ inquiries and questions
  • Provide directions, arrange local and airport transportation
  • Make home reservations when necessary.
  • Make reservations for dinner, spa treatments, golf tee times, obtain tickets for special events, etc.
  • Maintain most up-to-date information on all local attractions, restaurants, etc. (hours of operation, pricing, etc.)
  • Provide information about local activities, shopping, dining, nightlife, or recreational activities, etc.
  • Make travel arrangements or schedule tours
  • Plan special events, parties, or meetings, arrange childcare services, and receive or deliver luggage, packages or mail as needed
  • Work well with internal departments to make arrangements for guests
  • Assist with Alys Beach reservations (bikes, beach chairs, ZUMA classes, etc.)
  • Complete guest itineraries detailing all arrangements prior to guest arrival
  • Other duties as assigned

Job Requirements:

  • Excellent communication skills are critical to the position.
  • Maintain a positive tone and helpful attitude.
  • Being a good listener to the guests and understand their requests.
  • Be extremely welcoming.
  • Manage multiple tasks at once with many guests.
  • Must be very well organized and be able to manage their time effectively.
  • Provide our guests with expert knowledge of our property and the surrounding area.
  • Know the best restaurants and attractions and any other services that our area offers.
  • Demonstrate the highest level of professionalism and dress when meeting our guests.
  • Able to make every guest feel valued for visiting Alys Beach.
  • Complete all assignments and interactions utilizing the highest Alys Beach service standards
  • Exhibit the Alys Beach Values of Accountability, Commitment, Integrity, Passion, Respect and Unity.
  • High comfort level in learning new computer programs and systems.

Essential Job Functions:

  • Proven experience as a concierge.
  • In-depth knowledge and experience in customer service.
  • Excellent communication skills.
  • Proficient in the English language.
  • A great deal of patience and confidence.
  • Aptitude in resolving issues with a guest focus.
  • A two-year associates degree in hospitality required or at least 2 to 4 years’ experience in a hotel or resort.
  • Must be able to work a flexible schedule including weekends and holidays.

Preferred Skills

•    Intermediate to advanced skills with Microsoft Office products •    Four-year degree preferred.

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